F.a.q (frequently Asked Questions)

Account Access & Verification

How do I create a Betkrw account?
Click the Sign Up button, fill in the required fields, and complete the email verification. Once you verify, your account becomes active and ready for play.
I forgot my password. How can I reset it?
Use the Forgot Password option on the login page to receive a reset link by email. If you don’t receive it, contact our support team for assistance via live chat or email.
Can I have more than one Betkrw account?
No. Betkrw allows one account per person, IP address, and household to keep things fair. If you can’t access your account, reach out to support.
How do I verify my Betkrw account?
Go to your account settings and select Verification. Upload a government-issued ID (national ID, passport, or driver’s license) and a recent proof of address (utility bill or bank statement in your name, dated within the last 3 months). If you deposited by card, we may request the card image as part of the verification. Our team will review your submission and notify you of the result.
What if I’ve self-excluded or want my account reopened?
Contact our support team. Reopening after self-exclusion is possible after the specified period, and our team will guide you through the steps.
Can I change my registered email address?
No. Betkrw does not support changing the email after registration. If you need help, contact support to discuss alternatives.

What currencies and payment methods does Betkrw support?
Betkrw supports multiple currencies, including EUR and USD, and accepts cryptocurrencies such as BTC, ETH, LTC, BCH, DOGE, and USDT. Availability may vary by location and method.
What are the minimum deposit and withdrawal limits?
The minimum deposit is €10 (or equivalent in crypto: 0.00027 BTC). There are no fixed maximum withdrawal limits currently, but withdrawals are subject to verification and wagering requirements.
How long do deposits take to appear in my balance?
Crypto deposits typically appear within minutes after network confirmations. If not visible, check the network status or contact support for help.
How do withdrawals work?
Withdrawal requests are processed quickly with a target of instant processing for the majority of requests. In practice, most withdrawals complete within minutes, but timing can vary by method and network conditions. Withdrawals are sent to your crypto wallet by default; card-based withdrawals are not supported.
What documents are required for verification?
To verify, you’ll need a valid ID (national ID, passport, or driver’s license) and a recent proof of address (utility bill or bank statement). If you deposited by card, a photo of the card may be requested. Upload documents in JPEG, PNG, or PDF format, each under 3 MB.
Can I change the currency in my account later?
Once you choose an account currency, it cannot be changed. If you need help, contact support to discuss options.

What welcome bonuses does Betkrw offer?
New players can claim a Welcome Package across their first four deposits, featuring deposit bonuses of varying percentages. Exact structures and eligible games are described in the Promotions page and the bonus terms.
What are wagering requirements?
Most bonuses come with wagering requirements. For example, a standard requirement might be 35x the combined bonus and deposit. Your progress is shown on the Wallet page, and some games contribute differently to wagering.
Are there game restrictions when a bonus is active?
Yes. Some games are excluded from wagering on active bonuses. Live casino games are typically not eligible for bonus wagering, and other restrictions may apply. Always check the specific bonus terms.
How long do I have to use a bonus?
Promotions usually have a 10-day expiry after activation. If the wagering requirement isn’t met in time, the bonus and any winnings may be forfeited.
Can I withdraw bonus funds?
Bonus funds can typically be withdrawn only after meeting all wagering requirements. If you cancel a bonus or fail to meet terms, the bonus funds may be removed from your balance.
How can I monitor my bonus progress?
Open the Wallet area in your account to view the active bonus and the remaining amount to wager. For questions, contact support.

Can I try games in demo mode?
Yes. Betkrw offers demo play so you can try games before wagering real money. Demo winnings do not convert to real cash and do not count toward bonus wagering.
Is Betkrw available on mobile?
Absolutely. The casino is fully accessible on iOS and Android devices, as well as tablets and desktops. The experience remains consistent across all devices.
Is the games library fair and secure?
Games come from reputable providers and are subject to audits. Some titles offer provable fairness features, and the platform operates under licensed oversight to protect players.
What if I need help?
Betkrw offers 24/7 live chat and email support. Reach out anytime with questions or issues and our team will assist promptly.
What about responsible gaming?
We’re committed to responsible gambling. Explore our Responsible Gaming resources, options for self-exclusion, and tools to set deposit limits or cooling-off periods if you need a break.